Mobile Privacy Policy | MyCrestGuide.com

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Effective Date: May 11, 2025

At MyCrestGuide.com (“we,” “us,” or “our”), your privacy is critically important, especially when you engage with us through mobile services related to stimulus aid relief programs and financial assistance. This Mobile Privacy Policy explains how we collect, use, and safeguard your mobile information. By interacting with our mobile services, you agree to the practices described below.

1. Personal Information Collected

We collect personal information when you interact with us via your mobile device, such as signing up for SMS updates, alerts, or text-based services.
For this Mobile Privacy Policy, “Personal Information” means any individually identifiable information, including (but not limited to):

  • First and last name

  • Mobile telephone number

  • Email address

  • Any other information needed to provide the mobile services you request

We do not sell or share your mobile information with third parties or affiliates for marketing or promotional purposes. We do not express or imply that you have given permission for anyone other than MyCrestGuide.com to contact you.

2. Purpose of Mobile Information Use

We use your mobile information only for:

  • Providing requested SMS updates or notifications

  • Responding to mobile-related inquiries or requests

  • Maintaining service performance and user experience

  • Complying with applicable legal requirements

Your information is never used outside the purposes detailed in this policy.

3. Program Message Terms

By subscribing to our mobile program, you agree to the following:

  • Message frequency: Maximum of 5 messages per month

  • Message and data rates: May apply depending on your carrier

  • Help: Reply HELP for help; for additional support, email info@MyCrestGuide.com or call (877) 519-7988

  • Opt-out: You can opt out at any time by texting STOP, QUIT, END, CANCEL, UNSUBSCRIBE

  • Privacy: No mobile information will be shared with third parties

4. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your mobile data. While we work diligently to secure your information, no system can guarantee absolute protection against all potential security breaches.

5. Third-Party Involvement and Mobile Services

At MyCrestGuide.com, we may occasionally rely on trusted service providers to help us deliver mobile-related services (such as SMS message routing, system support, or mobile platform maintenance). However, we do not give these third parties permission to use, sell, or share your mobile information for marketing, advertising, or promotional activities.

6. Data Retention and Deletion

We retain mobile information only as long as necessary to fulfill the purposes described in this policy or as required by law. If you opt out or request deletion, we will securely remove your mobile data from active records, subject to any legal retention requirements.

7. User Rights and Choices

You have the right to:

  • Access and review your mobile information

  • Correct or update inaccurate data

  • Request deletion of your mobile information

  • Withdraw consent for future mobile communications

You can exercise these rights by contacting us using the details provided below.

8. Children’s Mobile Privacy

Our mobile services are not directed toward, nor intentionally targeted at, children under the age of 13. We do not knowingly collect mobile data from children. If we discover we have inadvertently gathered such information, we will promptly delete it.

9. No Mobile Information Sharing

We do not rent, sell, or share your mobile data with third parties for promotional, marketing, or unrelated business activities. Your trust is important, and we protect your mobile privacy with the same care as all other personal information.

10. Changes to This Mobile Privacy Policy

We may update this Mobile Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted with a revised effective date. We encourage you to review the policy regularly to stay informed.

11. Legal Compliance

We comply with all applicable state, federal, and industry regulations governing mobile communications, including rules on data privacy, consent, and opt-out procedures.

12. Contact Us

If you have any questions, concerns, or requests regarding this Mobile Privacy Policy or your mobile data, please contact us at:

  • Email: info@MyCrestGuide.com

  • Phone: (877) 519-7988

  • Address: 800 N King St Ste 304 #3086 Wilmington DE 19801

We are committed to addressing your privacy needs and providing a transparent, secure mobile experience.